Frequently
Asked
Questions
What products do you sell at Jaecoo Parts UK?
Jaecoo Parts UK specialises in Jaecoo merchandise and accessories inspired by Jaecoo vehicles. Our range includes caps, clothing, lifestyle gear and other accessories designed for Jaecoo drivers and enthusiasts across the UK.
Are your products official Jaecoo merchandise?
Jaecoo Parts UK is an independent retailer offering aftermarket accessories and merchandise compatible with Jaecoo vehicles. We are not affiliated with or endorsed by Jaecoo or Chery Automobile Co., Ltd.
How long does delivery take?
Most items held in our UK warehouse are delivered within 2–3 working days using Royal Mail 48. Some products shipped from our international warehouse may take 7–14 calendar days depending on customs and courier processing.
Do you offer free delivery?
Yes. Orders over £50 qualify for free delivery within the UK. Shipping costs for smaller orders are calculated automatically during checkout.
Do you ship internationally?
Yes we do ship internationally, but there maybe an additional cost.
What should I do if my delivery is delayed?
While we aim to deliver orders within the stated timeframes, delays may occasionally occur due to courier issues, customs checks or weather disruptions. If your order is significantly delayed, please contact our support team for assistance.
How can I contact Jaecoo Parts UK?
You can contact us through the contact form on our website. Our team will respond to your enquiry as quickly as possible to help with orders, products or general questions.