Terms and Conditions

These Terms and Conditions govern the use of the Jaecoo Parts UK website and the purchase of products from our online store. By accessing this website or placing an order, you agree to be bound by these Terms and Conditions.

Please read these terms carefully before using the website or placing an order.

About Us

Jaecoo Parts UK is an independent retailer offering accessories and merchandise compatible with Jaecoo vehicles. References to “we”, “us” and “our” refer to Jaecoo Parts UK. References to “you” or “customer” refer to the person placing an order through our website.

Website Use

By using this website, you agree to use it only for lawful purposes and in accordance with these Terms and Conditions. You must not misuse this website, attempt to gain unauthorised access to systems connected to the website, or engage in any activity that may damage or disrupt the operation of the site.

We reserve the right to suspend or terminate access to the website if misuse is suspected.

Product Information

We make every effort to ensure that product descriptions, images and pricing displayed on the website are accurate. However, errors may occasionally occur.

Images shown on the website are for illustrative purposes only and may vary slightly from the actual product.

We reserve the right to update or correct information on the website at any time without prior notice.

Pricing

All prices listed on the website are displayed in GBP (£) unless otherwise stated. Prices may be updated from time to time.

Shipping costs are calculated during checkout based on the delivery location and order details.

In the event of a pricing error, we reserve the right to cancel the order and issue a full refund.

Order Process

When you place an order through our website, you will receive an initial email confirming that your order has been received. This email is an acknowledgement of your order and does not constitute acceptance of the order.

Orders are subject to availability and successful sourcing of the product.

Contract Formation

A legally binding contract between you and Jaecoo Parts UK is only formed once we send a second email confirming that your order has been processed and completed.

This second confirmation email confirms that we have successfully sourced the item and that the order has been accepted for fulfilment.

If we are unable to source the item or complete the order for any reason, we reserve the right to cancel the order and issue a full refund.

Availability of Products

While we aim to keep product availability accurate, some items may not always be immediately available in our UK warehouse.

In some cases, products may need to be sourced from international suppliers. If we are unable to source the item after your order is placed, we will notify you and provide a refund where applicable.

Delivery

Delivery times and shipping methods are outlined on our Delivery Information page. Estimated delivery times are provided as a guideline only and are not guaranteed.

Delays caused by courier services, customs processing or other external factors may occur and are outside of our control.

Returns and Refunds

Returns and refunds are handled in accordance with UK consumer protection laws. Please refer to our Returns and Refund Policy for full details regarding cancellation rights, returns procedures and refunds.

Intellectual Property

All content on this website, including text, images, graphics and logos, is the property of Jaecoo Parts UK or its content providers unless otherwise stated.

You may not reproduce, distribute or use any content from this website without prior written permission.

Trademarks

Jaecoo Parts UK is an independent retailer of aftermarket accessories compatible with Jaecoo vehicles.

All trademarks, brand names and vehicle names remain the property of their respective owners and are used solely for identification and compatibility purposes.

Jaecoo Parts UK is not affiliated with, endorsed by, or connected to Jaecoo or Chery Automobile Co., Ltd.

Limitation of Liability

To the maximum extent permitted by law, Jaecoo Parts UK shall not be liable for any indirect, incidental or consequential damages arising from the use of this website or the purchase of products.

Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so under UK law.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes to our business practices, legal requirements or website functionality.

Any updates will be published on this page.

Contact

If you have any questions about these Terms and Conditions, please contact Jaecoo Parts UK using the contact form available on our website.