Return and Refund Policy
Updated June 2026
Website: https://jaecoo-parts.co.uk
Contact email: info@jaecoo-parts.co.uk
Last updated: June 2026
At Jaecoo Parts UK, we want customers to feel confident when ordering from us. This Returns and Refunds Policy explains how returns, cancellations, refunds, damaged items and incorrect items are handled.
This policy does not affect your statutory rights under UK consumer law.
1. Contact us before returning an item
Please do not return any item without contacting us first.
If you need to request a return, please email us at:
Please include:
Your full name
Your order number
The item you wish to return
The reason for the return
Clear photos if the item is faulty, damaged, incorrect, or not as described
Once we have reviewed your request, we will explain the next steps.
2. Your right to cancel
If you are a UK consumer buying online, you usually have the right to cancel your order within 14 days of receiving your goods.
Please ensure you first contact us within this time limit and once we have confirmed the order qualifies for a refund send the item back tracked for your protection with 14 days of you receiving the item.
To cancel an order, you must contact us clearly by email at:
Please include your order number and state that you wish to cancel your order.
3. Items must be returned in suitable condition
Returned items should be unused, undamaged, complete, and in their original packaging.
You are allowed to inspect an item in the same way you would normally inspect it in a shop. However, if an item has been used, fitted, marked, damaged, altered, or handled more than necessary, we may make a deduction from your refund to reflect any loss in value.
4. Return postage costs
For change-of-mind returns or cancellations, you are responsible for the cost of returning the item to us.
We recommend using a tracked delivery service, as you remain responsible for the returned item until it reaches the return address provided.
5. Refunds for cancelled orders
If you cancel your order under your statutory cancellation rights, we will refund the cost of the item.
Refunds will normally be processed within 14 days of receiving the returned item.
6. Faulty, damaged, incorrect or not as described items
If your item arrives faulty, damaged, incorrect, or not as described, please contact us as soon as possible at:
Please include your order number and clear photos showing the issue.
Where an item is confirmed to be faulty, damaged, incorrect, or not as described, we will offer a suitable solution in line with your statutory rights. This may include a replacement, repair, refund, or other appropriate remedy depending on the circumstances.
7. Items damaged during fitting or installation
We cannot accept responsibility for damage caused by incorrect fitting, installation, modification, misuse, or handling after delivery.
Please check that the item is correct and suitable before fitting, altering, or installing it. If you are unsure whether a part is suitable for your vehicle, please contact us before fitting the item.
8. Vehicle fitment and compatibility
Product descriptions, images, model information and measurements are provided to help customers choose suitable items.
However, it is your responsibility to check that the item is suitable for your vehicle before ordering and before fitting. If you are unsure, please contact us before placing your order.
Once an item has been fitted, altered, damaged, or used, it may no longer be eligible for return unless it is faulty.
9. Non-returnable items
Some items may not be eligible for return unless they are faulty, damaged, incorrect, or not as described.
This may include:
Items that have been fitted, used, altered, or damaged
Items returned incomplete
Items not returned in suitable condition
Personalised, customised, or made-to-order items
Items where seals, protective films, or packaging have been removed and the item cannot reasonably be resold
Electrical items that have been fitted or connected
This does not affect your statutory rights.
10. Orders dispatched from our international storage and distribution network
Some products may be dispatched through our international storage and distribution network. This helps us offer a wider range of Jaecoo parts and accessories at competitive prices.
Delivery times are usually 7–14 working days, although this can vary slightly depending on the item, dispatch times, courier demand, customs processing, and delivery location.
If you need to return an item, please contact us first so we can confirm the correct return process.
11. Refund method
Refunds will be made back to the original payment method used at checkout, unless we agree otherwise.
Please allow additional time for your bank or payment provider to process the refund after it has been issued.
12. Exchanges
We may be able to offer an exchange depending on the item and availability.
13. Late or missing refunds
If we have confirmed that your refund has been processed but you have not received it, please first check with your bank or payment provider.
If you still have not received the refund after a reasonable time, please contact us at:
14. Contact us
If you have any questions about returns, refunds, cancellations, or damaged items, please contact us:
Email: info@jaecoo-parts.co.uk
Website: https://jaecoo-parts.co.uk